Refund Policy

This Refund Policy explains how refunds work for PaymentForm.io
Because PaymentForm.io is a tool used to create form-based checkouts and collect payments (not a payment processor), refunds may fall into two different categories:

Refunds for PaymentForm.io subscriptions
Refunds for PaymentForm.io Lifetime Deal purchases
Refunds related to payments collected through forms created using PaymentForm.io

1. Refunds for PaymentForm.io Subscriptions Plans

All PaymentForm.io subscription payments are final and non-refundable, except where required by applicable law.

We offer a free version of PaymentForm.io so users can explore the platform, test the features, and decide whether it fits their needs before upgrading to a paid plan.

Because users can evaluate the platform before purchasing, we do not provide refunds for subscription payments after purchase.

For example, refunds will not be provided for:

Monthly subscription payments
Subscription renewals
Partial-use periods
Unused time after cancellation
Accidental purchases
Change of mind after purchase
Not using the service after purchase

If you no longer want to use a paid plan, you can cancel your subscription before the next billing date. After cancellation, you will not be charged again for the next billing cycle.

However, cancelling a subscription does not create a refund for any payment that has already been charged.

2. Refunds for PaymentForm.io Lifetime Deal Purchases

PaymentForm.io Lifetime Deal purchases provide lifetime access to the features included in the Lifetime Deal terms.

Because Lifetime Deal purchases are a one-time payment, we offer a 14-day money-back guarantee. If PaymentForm.io does not meet your expectations, you can request a refund within 14 days of the original purchase date.

What is the Refund Policy after purchase?

PaymentForm.io offers a no-questions-asked refund within 14 days of purchase.

If you request a refund within the eligible refund period, PaymentForm.io will refund the full amount received by PaymentForm.io from your purchase.

Payments are processed through Stripe. Stripe deducts its applicable payment processing fees based on factors such as your location, payment method, currency, and applicable Stripe pricing terms. These processing fees are charged by Stripe and are not refundable by PaymentForm.io.

Any 0.1% PaymentForm.io platform fees generated from successful transactions through your forms are separate from the Lifetime Deal purchase and are not refundable.

Process for refund request:

You can ask for a refund through the contact us option on our website or simply can email us at [email protected]. If your refund request is made within the 14-day refund period, we will process it according to our refund policy. Approved refunds are typically completed within seven working days.

3. Refunds for Payments Collected Through Payment Forms

PaymentForm.io allows users to create checkout forms to collect payments, such as:

Product sales (Digital or Physical)
Donations
Fundraising contributions
Event tickets
Service payments
Membership

PaymentForm.io does not process or hold these funds.

All payments are processed through the payment gateway connected by the form owner, such as:

Stripe
PayPal
Razorpay
Mollie
Braintree
SumUp
Midtrans

Because of this:

PaymentForm.io is not responsible for issuing refunds for transactions made through payment forms.

If you made a payment through a PaymentForm.io form and need a refund, you must contact the organization, business, or individual who created the form.

They are responsible for:

Refund decisions
Product or service fulfillment
Customer support related to the transaction

3. Contact Us

If you have questions about your PaymentForm.io subscription or billing, you can contact us at:

Email: [email protected]
Website: https://paymentform.io

By purchasing or using PaymentForm.io, you agree to this Refund Policy.